|
OnTheSystem creates a Baldrige-compliant leadership framework "out of the box."
The Malcolm Baldrige Quality Program was established by the United States Congress in 1987 to encourage American companies to improve their performance by adopting tried-and-true best practices. It is recognized as the gold-standard of quality management.
OnTheSystem software seamlessly integrates the seven Baldrige areas into a holistic leadership framework. It engages your employees--from your executive suite to your front lines--to create strategies, document knowledge, improve processes, satisfy customers and maximize results.
1 = Leadership:
Effective leadership requires you to create a company-wide "management framework." Use your framework to develop and implement your company's unique mission, vision and values.
OnTheSystem helps you:
 Define your company's mission, vision and values
Develop and implement a holistic management framework
Teach you and key employees how to become role models who promote a culture of excellence
Motivate, support and recognize your best employees
2 & 3 = Strategic Planning & Customer/Market Focus:
Effective strategic planning requires you to tie objectives to evolving customer needs and market dynamics. It requires you to implement your company's mission and vision using a clearly defined, aligned and communicated strategic plan. Your plan must be supported by relevant policies, initiatives, objectives, targets and processes.
OnTheSystem helps you:
Define, align, review and update strategies at the department, process and employee levels
Communicate your strategies to all employees so everyone pulls your business in the same direction
Encourage your employees to share their insight into customer complaints, issues, problems, and
changing needs and wants.
Engage your employees to develop and improve your strategies
Engage your employees to implement your strategies
4 = Knowledge Management:
All Baldrige areas depend on the creation and communication of needed measurements, analysis and knowledge.
OnTheSystem helps you:
Break down knowledge silos
Encourage, empower and incentivize employees to share their knowledge
Link knowledge to process areas for continual improvement feedback
Create a culture that is focused on achieving/improving key performance indicators (KPIs),
benchmarks and core competencies.
5 = Workforce Focus:
Effective employee management requires you engage the full potential of your people at an individual, team and organization-wide level. You must ensure your employees support your company's strategies and the consistent operation of its processes.
OnTheSystem helps you:
Engage and empower your employees to provide maximum value
Open two-way communication
Recognize employees for their ideas, input and the value of their work
Encourage employees to share their knowledge and insights
6 = Process Management:
Process is at the heart of both OnTheSystem and the EFQM Model. That is because, to sustain long-term growth and continued market relevance you need to design, manage and continually improve processes that support your strategies that create value for customers, owners, other stakeholders and society as a whole.
OnTheSystem helps you:
Organize processes by department
Empower "process teams" to document the process they perform
Encourage employees to identify ways to improve processes to increase customer satisfaction,
reduce waste, improve quality, etc.
Engage employees to improve the processes they perform
7 = Results
"If you can't measure it, you can't manage it."
OnTheSystem helps you:
Identify and track key performance indicators related to employee performance, customer
satisfaction and company results
|
