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OnTheSystem is the easiest way to implement the EFQM® Excellence Model -- Europe's premier quality-management framework.
OnTheSystem for EFQM helps you quickly retrofit your organization with the leadership infrastructure you need to align your people, processes and strategies. It provides a company-wide framework that creates and sustains a positive team-culture that is focused on process documentation, improvement, quality, customer satisfaction and results. Simply turn it on, customize it with your organization's information and you are ready to transform and optimize your organization.
1 = Leadership:
Effective leadership requires you to create a company-wide "management framework." Use your framework to develop and implement your company's unique mission, vision and values.
OnTheSystem helps you:
 Define your company's mission, vision and values
Develop and implement a holistic management framework
Teach you and key employees how to become role models who promote a culture of excellence
Motivate, support and recognize your best employees
2 = Strategy:
Effective strategic planning requires you to implement your company's mission and vision using a clearly defined, aligned and communicated strategic plan. Your plan must be supported by relevant policies, initiatives, objectives, targets and processes.
OnTheSystem helps you:
Define, align, review and update strategies at the department, process and employee levels
Communicate your strategies to all employees so everyone pulls your business in the same direction
Engage your employees to develop and improve your strategies
Engage your employees to implement your strategies
3 = People:
Effective employee management requires you engage the full potential of your people at an individual, team and organization-wide level. You must ensure your employees support your company's strategies and the consistent operation of its processes.
OnTheSystem helps you:
Engage and empower your employees to provide maximum value
Open two-way communication
Recognize employees for their ideas, input and the value of their work
Encourage employees to share their knowledge and insights
4 = Resources:
Effective management requires you to coordinate internal and external resources needed to achieve your company's strategies and ongoing operations.
OnTheSystem helps you:
Identify organizational gaps that may require additional resources
Use technology to automate leadership and management work-flow
Manage information and knowledge
5 = Processes
Process is at the heart of both OnTheSystem and the EFQM Model. That is because, to sustain long-term growth and continued market relevance you need to design, manage and continually improve processes that support your strategies that create value for customers, owners, other stakeholders and society as a whole.
OnTheSystem helps you:
Organize processes by department
Empower "process teams" to document the process they perform
Encourage employees to identify ways to improve processes to increase customer satisfaction, reduce waste, improve quality, etc.
Engage employees to improve the processes they perform
6-9 = Results
"If you can't measure it, you can't manage it."
OnTheSystem helps you:
Identify and track key performance indicators related to employee performance, customer
satisfaction and company results.
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