FixThisBusiness helps you achieve the results you want while you build the management infrastructure you need.

At the heart of the FixThisBusiness approach is "Process Improvement." You cannot grow your business if you are too dependent on specific people doing specific work.  To grow quickly you need strong, well defined processes that enable job-sharing, cross-training and rapid on-boarding of new hires. 

In addition to well defined processes you need highly engaged employees to sustain rapid growth. You need them to care about quality, customer satisfaction and eliminating waste. You need them to communicate their ideas, operational problems and knowledge. To gain your employee's cooperation and trust you need to recognize and reward their contributions. You need open communication.  You need to free them from their "job traps" and promote from within.

The FixThisBusiness program helps you quickly retrofit your company with the leadership infrastructure you need to align your people, processes and strategies.  It provides a company-wide framework that creates and sustains a positive team-culture that is focused on quality, customer satisfaction and results.

1 = Leadership: 

Effective leadership requires you to create a company-wide "management framework."   Use your framework to develop and implement your company's unique mission, vision and values.

FixThisBusiness will help you:

  Define your company's mission, vision and values
  Develop and implement a holistic management framework
  Teach you and key employees how to become role models who promote a culture of excellence
  Motivate, support and recognize your best employees

2 = Strategy:

Effective strategic planning requires you to implement your company's mission and vision using a clearly defined, aligned and communicated strategic plan.  Your plan must be supported by relevant policies, initiatives, objectives, targets and processes.

FixThisBusiness will help you:

Define, align, review and update strategies at the department, process and employee levels
Communicate your strategies to all employees so everyone pulls your business in the same direction
Engage your employees to develop and improve your strategies
Engage your employees to implement your strategies

3 = People:

Effective employee management requires you engage the full potential of your people at an individual, team and organization-wide level.  You must ensure your employees support your company's strategies and the consistent operation of its processes.

FixThisBusiness will help you:

Engage and empower your employees to provide maximum value
Open two-way communication
Recognize employees for their ideas, input and the value of their work
Encourage employees to share their knowledge and insights

4 = Resources:

Effective management requires you to coordinate internal and external resources needed to achieve your company's strategies and ongoing operations.

FixThisBusiness will help you:

Identify organizational gaps that may require additional resources
Use technology to automate leadership and management work-flow
Manage information and knowledge

5 = Processes

Process is at the heart of the EFQM Model.  That is because, to sustain long-term growth and continued market relevance you need to design, manage and continually improve processes that support your strategies that create value for customers, owners, other stakeholders and society as a whole.

FixThisBusiness will help you:

Organize processes by department
Empower "process teams" to document the process they perform
Encourage employees to identify ways to improve processes to increase customer satisfaction, reduce waste, improve quality, etc.
Engage employees to improve the processes they perform

"If you can't measure it, you can't manage it." 

FixThisBusiness will help you:

Identify and track key performance indicators related to employee performance, customer satisfaction and company results.